Privacy Policy

1. Who we are

ONE Residential Group (“we”, “us”, “our”) is the data controller for the personal information we hold about you. We are an estate and letting agent operating across London. Our registered address is International House, 1 St. Katharine’s Way, London, E1W 1UN.

2. The information we collect

Depending on your relationship with us, we may collect:

• Contact details — name, email, telephone and postal address;
• Property requirements, viewing history and enquiry details;
• Identity and financial information required for anti-money-laundering checks, referencing and tenancy or sale progression;
• Website usage data collected through cookies and similar technologies.

3. How we use your information

We process your data to respond to enquiries, arrange viewings and valuations, progress sales and tenancies, meet our legal and regulatory obligations (including anti-money-laundering and client money rules), and — where you have consented — to send you property alerts and market updates. Our lawful bases are the performance of a contract, our legitimate interests, compliance with legal obligations, and consent.

4. Sharing your information

We may share your data with referencing and identity-verification providers, solicitors and conveyancers, deposit schemes, contractors acting on a landlord’s behalf, and regulatory or law-enforcement bodies where required. We do not sell your personal data.

5. How long we keep it

We retain personal data only for as long as necessary for the purposes set out above and to meet our legal and regulatory obligations — for example, anti-money-laundering records are kept for five years after a transaction completes.

6. Your rights

You have the right to access, correct, erase or restrict the processing of your personal data, to object to processing, and to data portability. Where we rely on consent, you may withdraw it at any time.

7. Cookies

Our website uses cookies. Please see our Cookie Policy for full details and how to manage your preferences.

8. Contacting us & the ICO

For any privacy query or to exercise your rights, email info@oneresidential.co.uk or call 0207 000 0000. If you are unhappy with how we have handled your data, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.